Be careful! “Brooklyn Manor” (Pretoria, South Africa) guesthouse(hotel) will take your money in advance and won’t return if you cancel or change your booking!
13-Dec-2012, I booked the “Brooklyn Manor” hotel (the website, address: 323 Anderson Street, Pretoria, Gauteng, South Africa, actually it’s a guesthouse) for six nights (14-Jan-2012 to 20-Jan-2012) on booking.com. In a couple of days I received a text on my cell phone informing me that all the money (3900 Rand totally) has been taken by Brooklyn Manor in advance. I am unhappy with that, because it’s too earlier to take all the 100% money. I didn’t know even more unhappy thing is waiting for me in Brooklyn Manor: they don’t return any money if the guest leave ahead of the booked schedule.
Because of some change of my trip, I need to leave at 18-Jan-2012 and check out at the date. I asked the owner named Peter, a white guy in his 60s or so. Unfortunately he told me no money can be returned. And for those two days I didn’t stay at the hotel at all cost me 1300 Rand! Too bad. Would it be reasonable and fair? I don’t think so. Even in China, hotels will return this part of money if the guest check out ahead of schedule.
Actually I have predicted my possible earlier-leaving. But I haven’t predicted that “Brooklyn Manor” won’t return the money on this occasion. A lesson. Next time for another South Africa trip, I should book the hotel as late as possible and as few days as possible. Would rather extend your booking when you have checked in than booking for many days. I am really a stupid man!
Plus: The beds in Brooklyn Manor are too soft, which caused my waist uncomfortable. And if you don’t have a car, don’t suggest stay at Brooklyn Manor Pretoria for it’s in suburb.